Yes, we are a 100% Australian owned and operated brand. From our headquarters in Australia, we curate every collection to ensure it meets the premium aesthetic and quality standards our partners expect from a high-end Australian label.

Unlike mass-produced cardboard, our premium laser-cut puzzles are made from high-quality, sustainable wood. They feature unique "whimsy" shapes, pieces cut into recognisable forms like animals or landmarks, providing a sensory and artistic experience that lasts for generations.

Whimsy pieces are specially designed puzzle shapes that match the theme of the artwork. If you’re solving a coastal scene, you might find pieces shaped like dolphins or seagulls. It adds an extra layer of challenge and "wow-factor" to our unique wooden puzzles.

We offer two distinct sizes. Our A5 Puzzles (~120 pieces) are ideal for quick, immersive sessions. Our A3 Puzzles (~150+ pieces) offer a grander challenge. Both feature our signature "whimsy" cuts and come in premium wooden boxes.

Every single Puzzle Art Australia masterpiece is proudly designed in Australia. Our creative process, artistic direction, and intricate "whimsy" layouts are all born in our local studio, ensuring a unique aesthetic you won't find anywhere else.

Our collections are deeply personal. Every piece is inspired by our travels across Australia, capturing the colours and spirit of the landscape. These concepts are then exclusively curated by our founder, Tanya, who directs the artistic vision and unique "whimsy" layouts that define our brand.

Absolutely. Many of our collectors transform their completed puzzles into stunning wall art. We provide a comprehensive Step-by-Step Framing Guide, covering everything from surface preparation to secure taping, to help you display your work professionally.

We prioritise fast shipping for puzzles across Australia. The order will be dispatched within 24 hours of the order placement. Standard orders typically arrive within 2-7 business days, while express options are available for urgent stock replenishment.

If you receive a product that is faulty, we offer a full refund or replacement. Please report any issues in writing within 7 days of receipt. Returns must be sent back within 14 days.

As our products are premium and hand-packed, we do not accept returns for change of mind or unsold stock. We encourage new partners to speak with our support team for recommendations on our best-selling collections.

We take immense pride in our quality control, but we know accidents happen. If a piece is missing from your box or arrives damaged, please use our "Missing Piece Support" form. Because Tanya hand-illustrates every layout, we can identify the specific coordinate of your piece and resolve the issue promptly to ensure your puzzle is complete.

Once your order is dispatched, a tracking number is automatically uploaded to your Account Dashboard. You will also receive an email notification with a direct link to follow your shipment.

to become a premium retail partner. You can apply for a wholesale puzzle account through our Wholesale Portal. Once approved, you’ll gain access to wholesale puzzle pricing and exclusive bulk-buy collections.

To support businesses of all sizes, we offer flexible wholesale puzzle MOQ structures. Please log in to your Wholesale Partner Portal to view current minimums and tier-based discounts.

Absolutely. Our partners have full access to a marketing assets folder containing high-resolution lifestyle photography and product specifications to help you sell our Australian puzzles effectively.