Wholesale Terms of Business
Clear, transparent terms that protect both your business and ours. These wholesale terms ensure a smooth partnership built on trust, quality, and mutual success.
Wholesale Eligibility
Wholesale access is available to approved retail businesses only. Products must be sold in a genuine retail environment.
- Approved retail businesses only
- Must have genuine retail presence
- No third-party marketplace resale without approval
- Written agreement required
Minimum Order Requirements
Minimum order quantities apply as displayed on the wholesale website or advised at time of ordering.
- Minimum quantities vary by tier
- Displayed on wholesale website
- Confirmed at time of ordering
- Subject to stock availability
Bulk Tier Pricing Structure
Pricing is in AUD and exclusive of shipping. Better pricing unlocks as your order volume increases.
Starter
10 - 50 units
- Perfect for new retailers
- Low initial investment
- Test the market easily
Retailer
51 - 250 units
- Ideal for growing stores
- Improved margins
- Greater product variety
Pro
251 - 500 units
- For established retailers
- Premium pricing tier
- Priority support available
Distributor
500+ units
- Maximum volume discounts
- Dedicated account manager
- Custom terms available
Payment, Shipping & Returns
Clear and straightforward policies that ensure smooth transactions and protect both parties throughout the wholesale process.
Payment Terms
Wholesale orders must be paid in full prior to dispatch unless otherwise agreed in writing.
- Full payment required before dispatch
- Written agreements available for approved accounts
- Dispatch may be withheld for unpaid orders
⚡Secure payment processing with multiple payment options available
Shipping & Delivery
Wholesale shipping is quoted individually per order and invoiced separately.
- Individual quotes for each order
- Shipping invoiced separately from products
- Risk and title pass to retailer upon dispatch
📦Shipping must be paid before dispatch - no hidden fees
Returns, Refunds & Exchanges
All wholesale orders are final sale with specific exceptions for quality issues.
- All wholesale orders are final sale
- No refunds for change of mind or unsold stock
- Design exchanges may be approved at our discretion
⭐Quality guaranteed - contact us for any product issues
Quality Guarantee & Legal Framework
Our commitment to quality products, protected intellectual property, and transparent legal compliance.
Product Guarantee
Puzzle Art Australia guarantees product quality. End customers experiencing issues should be directed to our support.
- Quality guaranteed on all products
- End-customer support available
- Missing piece replacement program
Branding & Intellectual Property
All artwork, designs, branding, and marketing assets remain the intellectual property of Puzzle Art Australia.
- All designs are copyrighted
- Marketing assets protected
- Unauthorized use prohibited
Retailers agree to respect recommended retail pricing. Unauthorized discounting may result in account review. This helps maintain brand value and ensures fair competition among our wholesale partners.
Puzzle Art Australia reserves the right to suspend or terminate wholesale accounts for breaches of these terms. We work with partners who respect our guidelines and maintain the integrity of our brand.
Nothing in these terms limits rights under Australian Consumer Law. All consumer guarantees under the Competition and Consumer Act 2010 remain fully applicable and enforceable.
These terms are governed by the laws of Australia. Any disputes arising from these terms will be resolved in accordance with Australian jurisdiction.
Ready to Get Started?
Have questions about wholesale terms or ready to place your first order? Our team is here to help you succeed.